Which? Which? ‘terribly dirty’Britannia again at the bottom

BRITANNIA’s and Mercure are the UK’s worst-rated hotel chains. They were rated poorly in areas such as cleanliness, bathroom quality, value for money and value.

Britannia ranks at the bottom for the ninth year straight in Which?’s annual survey.


Which? has revealed which hotels are the worst in the UK.

There are 61 hotels in the chain across Britain, including Scarborough’s Grand Hotel and Liverpool’s Adelphi Hotel.

It achieved an average customer score only 49%.

Britannia guests were more than 50% (51%) to report that they encountered problems during their stay. Cleanliness was the most frequent issue.

One star was given to the chain for bathrooms; two stars were awarded for seven other categories like cleanliness, customer care, and value for your money.

One customer stated: “It was terrible. The room was dirty. The bathroom was dirty. The carpet was terrible, stains everywhere.”

Others have complained about the hotels not being clean. “run into the ground”And “in need of a drastic makeover”.

The average price paid of those surveyed for a one-night stay was £99.

Mercure’s average customer score was 52%, which is slightly lower than the 52 percent that many guests observed.

One customer said that the chain’s hotels were “unacceptable.” “not as smart as they used to be”It is. “some poor quality properties”.

The hotel was only rated with two stars for cleanliness, rooms and bathrooms, as well as value for money.

Mercure guests surveyed paid an average of £114 for one night.

Premier Inn, with an average price per night of £66, was the best performing large hotel chain with a customer score of 79 per cent.

Hotel du Vin was the top-scoring small chain with a score of 80 percent.

Its guests paid an average of £150 for one night.

This research includes 24 large and six small hotel chains.

There were 2,371 people who stayed in UK hotels between October 2021 and October 2021. We surveyed all UK residents who stayed in hotels in the period October 2021 to October 2021.

These included 57 people who had stayed at a Britannia property and 73 who stayed the night at a Mercure hotel.

Which? Rory Boland, travel editor at Which? said that Britannia’s rundown hotels and dirty rooms are a constant source of disappointment for guests.

“This year, there were some minor improvements in the chain’s score but nothing to move it from the bottom of our rankings.

We urge our guests to find other options until the company improves.

“The impressive, budget-friendly Premier Inn is our pick of the large chains, and Hotel du Vin offers high quality stays in interesting locations.”

A spokesperson for Mercure said that the company was surprised by their position in the survey.

“It doesn’t reflect the high standards of guest experience that we strive for. We will address your concerns.

“The experience and wellbeing of our guests at each and every property is our highest priority.”

It also stated that it was ranked “amongst the top mid-scale brands”The latest annual hotel guest survey was conducted by research consultancy BDRC.

Mercure and Britannia hotels came out worst


The worst hotels were Britannia and Mercure.


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