An online shopper was outraged after a DPD driver delivering their £655 PS5 and £350 Dyson fan lobbed the items over their 6ft fence, without even bothering to ring the doorbell
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An online shopper was left astonished after catching a DPD driver throwing his £655 Playstation 5 and £350 Dyson fan straight over his 6ft fence, having apparently completely ignored the delivery instructions.
The shopper was at home when the delivery failed and the driver didn’t bother to call the doorbell or open the side gate as instructed in the instructions.
CCTV footage shows the female delivery driver throwing expensive items over the fence. She later claimed she didn’t know what was inside.
The fan did not come with any outer packaging. This would have made it easy to see what the contents were.
The PS5 was found to be unharmed and the Dyson fan was damaged. However, an anonymous homeowner was able to repair it with Currys’ help.
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According to reports, the homeowner is in his 30s and hails from Lincolnshire. “I honestly have no idea why she did it. I was in my kitchen waiting for the delivery and the first I knew about it was the thud of the PS5 hitting the ground.”
“It’s quite hard getting hold of a PS5. But I finally was able to order one. I was off work and keeping eye on the tracking of my parcel on my phone. She didn’t ring at the front door and our delivery instructions are that the back gate is unlocked if we are not it.”
The irate customer had paid an additional £10 for a next-day delivery slot, bringing the total order up to £1,015.
They went on: “You don’t drop £1,000 of electrical goods over a 6ft fence full stop, never mind without checking if the person is in. This is my back gate. She didn’t try the front door. Just walked around and dropped over.
“My safe space instructions include “If we’re not there, please leave with a neighbor or the back gate will be unlocked.””
The customer is now demanding answers from DPD following the incident and uploaded two videos to TikTok after giving the company one week to reply.
He claims DPD only got back to him after the clips had racked up more than one million views. This figure has since soared to 13 million views and counting.
The second video shows the driver uttering, “I don’t know what’s in what you see. I just go by what he tells me to do on here.”
But many people think this excuse doesn’t work. One person commented that you could. “clearly can see the photo of the fan on one of the boxes.”
Another joke: “Don’t know what’s in the box when it has a picture on the front.”
The following comment was made by a spokesperson for DPD: “The behaviour of our driver here is completely unacceptable.
“We are currently conducting an investigation and will take firm action if our employees behave below the high standards that we expect.”
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