Ryanair passenger fumed after he lost his vital medication for more than a week in a suitcase

A woman has been without her vital medication since Ryanair lost her suitcase nine days ago.

Joe Cubbin and Rachel Millard flew to Milan on Saturday. However, their bag was not there when they arrived.


Joe Cubbin, Rachel Millard’s boyfriend, flew to Milan last Saturday with her.Credit: MEN Media
Staff are still searching for her bag


Staff still looking for her bagCredit: MEN Media
It contained her vital medication


It contained her vital medicationCredit: MEN Media

She had to go on vacation for five days without her possessions, including her vital medication for blood pressure.

She shared her story Manchester Evening News“It was just terrible. My first time away with my boyfriend, I brought almost nothing.

“I did tell them about my medication but I had no idea about how I might go about getting a prescription over there so just had to go without. I also had no underwear, toiletries, make-up gym stuff.”

She saw an online photo of her bag, along with other luggage, on the final day of her trip. “abandoned” in Manchester airport’s baggage hall.

But when she landed back in the UK she was told airport staff still couldn’t find her bag.

Nine days have passed since she last saw her suitcase and she still hasn’t been reunited.

She explained, “They just stated that there wasn’t staff and couldn’t help at the moment.” All the worry came back then.

“It was really annoying. I just thought this is ridiculous. They say they can’t find it but I know it’s here and I’ve even shown them a picture.”

She called Swissport when she returned home, as they provide baggage handling services to a variety of airlines departing from Manchester, including Ryanair.

They did not give her any timeframe for when her bag would be returned.

Ryanair’s social media accounts also said that they couldn’t help her. 

Rachel said, “They are just ghosting my really, that is how I am describing it.” 

“Obviously, baggage issues do happen but for it to be nine days and them just ignore me and tell me they can’t help isn’t good enough really. This is especially true when I have already told them where it is and where I believe it to be.

“There are no guarantees it is still there now. And I don’t even know how to go about rebuilding my stuff. I don’t know if I need to replace the stuff now because I’m still without it and don’t know how long it’s going to be until I get my bag back”

Ryanair was contacted by the Sun to comment.

Swissport spokeswoman said: “We are sorry to learn of Ms Millard’s experience with her baggage. 

“We are investigating the issue as a priority and working with our airline partner to ensure the item is returned as soon as possible.”


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