Daiva Paskeviciene from Edinburgh said her daughter was denied two times onboard buses because of a problem with her passport and that she is afraid to use public transport.
A furious mom has spoken out about her frustration “frightened”A 10-year-old girl was left behind in the “dark and cold”A bus driver refused to let her board because of a broken ticket machine.
Daiva Paskeviciene from Edinburgh claimed that her daughter, Tollcross Primary School pupil, was denied entry on the bus because her pass didn’t work. She also claimed that the machine was at fault.
According to reports, the first incident was committed on January 6, when schools were returning from Christmas break. EdinburghLive.
Ms Paskeviciene claimed that her daughter called her after she was left waiting outside in the cold for 40 min for another bus.
According to reports, the 10-year-old presented her junior ridacard that she had filled that morning to the bus’s machine.
She was told by the driver that it was not working and she would need to get off.
EdinburghLive was told by Ms Paskeviciene “My daughter is in P6 at Tollcross and is 10-years-old, it happened after Christmas when schools went back.
“She normally gets the bus around 3.30pm. I had topped up her bus card the morning before she went so she took that with her to the bus. The driver said that she couldn’t board the bus because the machine was not working. The driver became angry and shouted at her. She became really scared.
“The bus stop was at Lothian Road, she had to wait 40 minutes for the next one it got dark and very cold. She called me and eventually a stranger had to give her money to be able to get home. Next time I made sure she had spare change just in case.
Tollcross Primary School
“I couldn’t believe a driver would act like that to a little girl then it happened again. She got a new bus card the free Young Scot one, it worked in the morning on the bus but again when she was trying to get on the 34 after school, she tapped her card and it didn’t work.
“The driver stated that the card was not valid and they weren’t going on. My daughter called me crying. She is now afraid of getting on the bus.”
A spokesman for Lothian Buses said: “Lothian is committed in delivering reliable, safe public transport for all our customers.
“We would always ask that our customers contact our customer services team if they have concerns regarding their travel experience and would encourage this customer to contact us directly with more information to allow us to investigate the matter.”